Terms & Conditions

• “We / Us / Our” refers to HomePro Services.
• “You / Customer” refers to the person or organisation engaging our services.
• “Works” means all services, installations, labour, materials, and deliverables supplied by us.
• “Quotation” means our written estimate for the Works.
• “Contract” means the agreement formed under Section 3.
• “Commissioning” means the point at which installed items are tested, set up, and made operational (where applicable).
• “Completion” has the meaning set out in Section 5.6.

We provide domestic and commercial property services including, but not limited to bathrooms and home improvements, doors and access solutions, and landscaping/external works.

All Works are carried out in accordance with the agreed Quotation and any approved variations, using reasonable care and skill and to appropriate industry standards.

A legally binding Contract is formed when you accept our Quotation, which may be by:

• Written confirmation (email, message, signed document), or
• Payment of the scheduling deposit or any other advance invoice.

By accepting, you confirm you have authority to proceed, that the information you have provided is accurate, and that you agree to these Terms & Conditions.

4.1 Quotations

Unless stated otherwise, Quotations are valid for 30 days. Quotations are based on information available at the time and may be subject to revision if site conditions differ from what was reasonably anticipated.

4.2 Surveys and hidden conditions

Where Works depend on hidden or inaccessible areas (e.g. behind walls, under floors, drainage runs), additional Works may be required once these areas are opened up. We will explain any such issues and agree a variation where reasonably possible.

4.3 Variations

Any change to the scope, specification, materials, design, access, or programme may result in a variation. Variations may affect price and timelines.

5.1 Scheduling and start dates

Start dates and programme estimates are agreed in good faith but are subject to availability, site readiness, weather, supply chain constraints, and events outside our reasonable control.

5.2 Access and readiness

You agree to provide safe and reasonable access to the property and the work areas. You must ensure the work area is clear, and utilities (where required) are available. If access is not available as agreed, this may cause delay and additional cost.

6.1 £100 scheduling deposit (date reservation)

To reserve the agreed schedule dates and allocate resources, we require a £100 scheduling deposit.

• The scheduling deposit is deducted from the final invoice.
• The scheduling deposit is non-refundable once dates are reserved, except where we are unable to proceed with the Works.
• Once dates are reserved, they are treated as fixed. We can rarely bring dates forward. We may be able to extend or reschedule where requested, but this is subject to availability and other confirmed bookings and we cannot guarantee alternative timeframes.

We will always make reasonable efforts to accommodate changes where possible.

6.2 Materials and supplier costs

Many projects require materials to be ordered in advance. Depending on the scope and lead times, we may require payment to cover materials and supplier costs. This may be structured as:

• a single upfront materials payment, or
• staged materials payments aligned with project milestones and delivery windows.

Materials payments are generally non-refundable once materials have been ordered, unless we agree otherwise in writing. Where possible, we will explain and schedule material payments clearly in advance.

6.3 Interim and staged payments

For larger Works, staged invoices may be issued at reasonable milestones (for example: strip-out/first fix, second fix, and completion). You agree to pay stage invoices by the due date to keep the programme on track.

6.4 Final balance

Unless otherwise agreed in writing, the final balance is payable immediately upon Completion or Commissioning (as applicable).

6.5 Payment methods

We accept payment via:

• Bank transfer
• Debit/credit card
• Approved digital payment solutions

6.6 Definition of completion

Completion means the Works are materially finished to the agreed scope and are usable for their intended purpose. Minor snagging or finishing items do not normally prevent Completion or payment becoming due.

If payment is not received by the due date, we may (without limiting other rights):

• Suspend Works immediately until payment is received.
• Withhold commissioning, completion sign-off, certificates, keys, or documentation where applicable.
• Charge interest on overdue amounts at up to 8% above Bank of England base rate (where legally applicable) and recover reasonable costs of debt collection.

You remain responsible for protecting the site and any installed items during a suspension caused by non-payment.

To the extent permitted by law, all materials supplied remain our property until paid for in full. Where lawful and reasonable, we may recover unpaid materials.

If you request to cancel or materially reschedule after dates have been reserved, you acknowledge that we may have turned away other work and committed resources. The £100 scheduling deposit covers date reservation and is non-refundable except where we are unable to proceed with the Works.

If rescheduling is requested, we will make reasonable efforts to accommodate, but alternative timeframes are subject to availability and cannot be guaranteed.

10.1 Our workmanship warranty

We provide a 12-month workmanship warranty. The warranty period starts on the date of installation completion or commissioning (whichever occurs first).

This workmanship warranty applies regardless of whether any sums remain outstanding, however our contractual rights (including suspension and recovery of sums due) remain unaffected.

10.2 Manufacturer warranties

Manufacturer warranties are separate and are subject to the manufacturer’s own warranty terms and conditions. We do not control manufacturer decisions, availability of parts, or timelines.

10.3 Exclusions

Our workmanship warranty does not cover:

• Fair wear and tear
• Misuse, neglect, or lack of maintenance
• Damage caused by third parties
• Alterations, repairs, or modifications performed by others

You confirm that:

• You own the property or have authority to instruct Works.
• You have obtained all necessary permissions, consents, and approvals (e.g. landlord, management company, planning where applicable).
• You will disclose known issues that may affect the Works (e.g. asbestos, structural concerns, hidden leaks, unsafe electrics).

Nothing in these terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, or fraud).

Subject to the above, we are not liable for indirect or consequential losses. Our total liability for claims connected to the Contract is limited to the Contract value, to the extent permitted by law.

We may suspend or terminate the Contract if:

• Payments remain overdue after reasonable notice.
• There is a material breach of these Terms.
• Site conditions become unsafe or unlawful for us to continue.

If the Contract is terminated, you remain liable for Works completed, materials ordered, and costs incurred up to the termination date.

These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.