Policies

Privacy Policy

This policy explains what personal data we collect, why we collect it, how we keep it secure, and the rights you have under UK data protection law.

Last updated: 23rd December 2025

Data controller: HomePro Services

1. Who we are

HomePro Services is the data controller for personal data collected through our website, enquiries, quotations, and service delivery.

2. What data we collect

Depending on how you interact with us, we may collect:

  • Identity data (name)
  • Contact data (email, phone number, address)
  • Property and project details relevant to the Works
  • Billing and payment information
  • Communications (emails, messages, call notes)
  • Website usage data (see Cookie Policy)

3. How we use your data

We use personal data to:

  • Respond to enquiries and provide quotations
  • Arrange surveys, bookings, and deliver the Works
  • Process invoices and payments
  • Manage warranties, snagging, and aftercare
  • Meet legal, tax, and regulatory obligations
  • Improve our services and website performance

4. Lawful basis for processing

We process personal data under one or more of the following lawful bases:

  • Contract – to perform the Works or take steps at your request before entering into a contract.
  • Legal obligation – for accounting, tax, and compliance duties.
  • Legitimate interests – to operate our business, prevent fraud, maintain records, and improve our services (balanced against your rights).
  • Consent – where required (for example, certain cookies or optional marketing).

5. Who we share data with

We may share personal data with trusted third parties where necessary, such as:

  • Payment providers and banking partners
  • Suppliers and subcontractors involved in the Works
  • Professional advisers (accountants, insurers, legal advisers)
  • Regulators, law enforcement, or courts where legally required

We do not sell your personal data.

6. How long we keep data

We retain personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. Typical retention may include records of quotations, invoices, and warranties for appropriate periods.

7. How we keep data secure

We use reasonable technical and organisational measures to protect personal data, including access controls and secure systems. No method of transmission or storage is completely secure, but we take data protection seriously and work to minimise risk.

8. Your rights

Under UK GDPR, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure (where legally permitted)
  • Object to processing in certain circumstances
  • Request restriction of processing
  • Request data portability (in certain cases)
  • Withdraw consent where processing is based on consent

Related: please review our Cookie Policy.